We extend our sincere appreciation for choosing our products and Consultation Services and allowing us to be a part of your unique experiences. We are excited to share updates to our return policy aimed at providing you with enhanced support and satisfaction.

As you know, our products undergo intricate programming processes, ensuring a personalized touch that sets them apart. If you have opted for Programming services, Regrettably, due to these unique treatments, our items are non-returnable. We believe this contributes to the exceptional quality and individuality you expect from our brand.

In addition to our non-returnable policy, we would like to introduce a few more features to our updated return policy:

1. Quality Assurance Guarantee:

   We stand firmly behind the quality of our products. Should you encounter any manufacturing defects or quality issues, please reach out to me directly within [X] days of receiving your order. I am committed to personally addressing and resolving the matter promptly to ensure your complete satisfaction.

2. Efficient Claims Process with Video Confirmation:

   We understand that unexpected situations may arise during transit. In the rare event of damage or missing items, I kindly request that you take a video while opening your package. This simple step will significantly expedite the claims process, allowing me to assess and resolve the issue quickly. Your video ensures accuracy and efficiency, guaranteeing that you receive precisely what you ordered.

3. Personalized Support Assistance – Direct from the Owner:

   As the owner of the company, I want you to know that I am here to assist you personally. Rest assured, your satisfaction is my top priority. If you have any questions, concerns, or simply need guidance, please don’t hesitate to reach out to me directly. Your experience matters, and I am dedicated to making it as seamless and enjoyable as possible.


In the unfortunate event of receiving damaged or missing items, we kindly request that you take a video while opening your package. This video will serve as a crucial tool to expedite the claims process and assist us in resolving the issue promptly.

To initiate a replacement request, please share the video on our WhatsApp number along with the following details of your purchase:

Order Number:

Kindly provide the unique order number associated with your purchase. This helps us quickly locate your order details and expedite the replacement process.

Video Attachment:

Attach the video of the package opening to clearly depict the condition upon arrival. This ensures an accurate assessment and enables us to proceed with the replacement swiftly.

Description of Issue:

Include a brief description of the issue, specifying whether it’s related to damage or missing items. This additional information assists us in understanding the nature of the problem and ensures a more tailored solution.

Our WhatsApp number for replacement requests is +91-9105791037.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jiggaar.pandyya@wisdomswall.com


At WISDOMS WALL, our commitment is to provide you with products of the highest quality, and we deeply regret any inconvenience caused by a defective or damaged item. To ensure your satisfaction, we offer replacements exclusively for items that fall under these categories. If you find yourself in the unfortunate circumstance of receiving a defective or damaged product, we kindly ask you to follow the process mentioned above for replacements. By sharing a video of the package opening on our WhatsApp number along with pertinent details of your purchase, you allow us the opportunity to swiftly address the issue and provide you with a replacement that meets our quality standards. Your understanding and cooperation are immensely appreciated as we work to make your experience with our products a positive one.


Shipping returns

Once your product is approved for replacement, we kindly request that you dispatch it to our designated physical address, which will be communicated to you via our WhatsApp number. Please be aware that you are responsible for covering the associated shipping costs, as these expenses are non-refundable. In the case of a refund, the incurred return shipping costs will be deducted from the total refund amount. The timeframe for your exchanged product to reach you may vary depending on your location, and this process will commence after we receive the damaged/defective product. For an added layer of assurance, especially with more valuable items, we highly recommend choosing a trackable shipping service or securing shipping insurance. It is crucial to note that, while we strive for the seamless processing of returns, we cannot guarantee the receipt of your returned item. Your understanding of these terms is genuinely appreciated as they contribute to a transparent and equitable return process for all our valued customers.

Your satisfaction is paramount, and we value your continued trust in our brand. We believe that these updates to our return policy reflect our commitment to providing you with the best possible experience. Thank you for choosing our products, and I look forward to personally ensuring your satisfaction.

Consultation Services

Please be advised that all consultation services booked through our website are strictly non-refundable and non-transferable. Once a consultation is scheduled and payment is made, cancellations or changes are not permitted under any circumstances. This policy applies universally to all clients and consultation types, in alignment with standard practices in India. We encourage you to carefully review the details of the consultation services and ensure your availability before making a booking. If you have any questions or need further clarification, please contact our customer support team prior to confirming your appointment.

Warm Regards,

Jiggaar Pandyya


Need help?

Contact us at jiggaar.pandyya@wisdomswall.com for questions related to refunds and returns.

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